Aug 4, 2021
Time to say goodbye
There comes a time when each of us must call it a day, say our goodbyes and chart a new course.
May 4, 2021
Garden centre evolution
To some, a garden centre is a retail operation that has been with us forever and a day. Not true.
Oct 3, 2020
Things change. But not the basics.
I wrote in this column a few years ago about how I learned many retail lessons as a high school student working at The Bay.
Sep 1, 2020
Online to the rescue
How garden centres and suppliers moved nimbly to save business during pandemic shutdowns
Feb 4, 2020
Swing for the fences
Retailers become successful by adjusting to the next pitch and taking chances to offer customers what's new and exciting.
Dec 2, 2019
Collecting debts: Life is not always easy
This month's column is about collecting monies owed.
Nov 1, 2019
What are we, the greenhouse, garden centre and landscape companies, doing to create a showtime experience for our customers?
Oct 1, 2019
The million-dollar smile
A big smile turns us into better customers, and better customers not only spend more, they are loyal as well.
Sep 1, 2019
Design with retail sales in mind
People will continue to shop at a store where there is good customer service, good selection and ease of shopping.