Retail

I wrote in this column a few years ago about how I learned many retail lessons as a high school student working at The Bay.

How garden centres and suppliers moved nimbly to save business during pandemic shutdowns

Retailers become successful by adjusting to the next pitch and taking chances to offer customers what's new and exciting.

This month's column is about collecting monies owed.

What are we, the greenhouse, garden centre and landscape companies, doing to create a showtime experience for our customers?

A big smile turns us into better customers, and better customers not only spend more, they are loyal as well.

Learning to be a better closer means listening to what customers are asking, then meeting their needs.

People will continue to shop at a store where there is good customer service, good selection and ease of shopping.

Understand millenial customers and employees by understanding their values.

Well run, well displayed and well stocked garden centres and greenhouses are successful.