Retail
Oct 3, 2020
Things change. But not the basics.
I wrote in this column a few years ago about how I learned many retail lessons as a high school student working at The Bay.

Sep 1, 2020
Online to the rescue
How garden centres and suppliers moved nimbly to save business during pandemic shutdowns

Feb 4, 2020
Swing for the fences
Retailers become successful by adjusting to the next pitch and taking chances to offer customers what's new and exciting.

Dec 2, 2019
Collecting debts: Life is not always easy
This month's column is about collecting monies owed.

Nov 1, 2019
Showtime
What are we, the greenhouse, garden centre and landscape companies, doing to create a showtime experience for our customers?

Oct 1, 2019
The million-dollar smile
A big smile turns us into better customers, and better customers not only spend more, they are loyal as well.

Sep 1, 2019
Close the sale
Learning to be a better closer means listening to what customers are asking, then meeting their needs.

Sep 1, 2019
Design with retail sales in mind
People will continue to shop at a store where there is good customer service, good selection and ease of shopping.