April 1, 2019
Effective March 28 2019, contractors who submit locate request to Ontario One Call that contain more than one civic number, or have no civic number associated, will not be processed by phone. Any request without a single civic must be made using the online web portal.

Contractors can begin using the web portal now at on1call.com/webportalnewuser.

Support is available to contractors and excavators throughout this transition. Contractors are urged to familiarize themselves with web portal before the busy season begins and to take advantage of a number of scheduled training sessions and resources that are available online. For links to events and training videos on how to use the web portal, visit gfl.me/h4US.

Late in 2017, Ontario One Call announced plans to migrate professional contractors entirely to the web platform for spring of 2018. However, with the decision to add further improvements, and to allow for a transition period for users, this change has been phased in over time.

Phase one migrated multiple requests to the web in April 2018, meaning excavators who wished to submit more than one ticket simultaneously were required to use the web portal.

The second phase of this change, which took effect March 28 means Ontario One Call will only accept requests by phone for excavations occurring at one single property that has a valid civic associated to it. Homeowner requests and legitimate emergency requests will also continue to be available for processing by calling 1-800-400-2255 for all property types.

Contact solutions@on1call.com to better understand how to process locate requests through Ontario One Call’s web portal.